We provide trauma-informed supportive outreach to children experiencing acute stress from disasters, serious medical conditions, or other traumatic events. Through a calm in-person visit and therapeutic coping resources, we help children regain emotional safety, stabilize stress responses, and begin healthy recovery.

We serve children and families affected by residential fires, natural disasters, medical crises, hospitalization, or medically complex conditions, regardless of income, background, insurance status, or beliefs.

A trained responder conducts a gentle, child-led interaction focused on reassurance, emotional expression, and coping skills. The child receives a personalized therapeutic resource kit designed to support emotional regulation and psychological safety during recovery or ongoing care.

Requests may come from fire departments, hospitals, medical providers, social workers, case managers, or partner organizations supporting a child in crisis. Click here to make a referral.  

Yes. Services are provided at no cost to families receiving crisis or medical supportive care.

The character functions as a familiar, non-threatening caregiver figure that helps reduce fear and increases a child’s willingness to engage during frightening or unfamiliar experiences. This allows supportive intervention during the critical early window when stress reactions form.

No. The visit is a trauma-informed early intervention focused on emotional stabilization and coping skill development. The provided items are therapeutic tools selected to support recovery, including during hospitalization or ongoing medical treatment.

Yes. All responders receive training in trauma-informed interaction, child communication, psychological first aid principles, and sensitivity to medical environments.

Through community donations, grants, partnerships, and mission-supporting community appearances that help sustain free services for families.

No. We provide early emotional stabilization and supportive coping tools that complement medical and mental health treatment. Families are encouraged and guided toward additional professional services when appropriate.

Yes. As scheduling permits, Mrs. Claus participates in private and community events. These appearances are separate from charitable services, and all proceeds directly support the organization’s free trauma-informed care for children in crisis.

No. The program is entirely secular. The character is used only as an engagement tool and does not involve religious instruction, prayer, or celebration. Services are provided year-round and are not connected to any holiday observance.